Senior People & Culture Manager (Remote-US)
The Role
The Senior People & Culture Manager is responsible for protecting and strengthening what makes TrackStreet a great place to work. This role leads how we hire, develop, support, and retain our people while ensuring our values show up in everyday decisions — not just in slide decks.
Working closely with Leadership, Department Heads, managers, and team leads, this role translates business goals into people practices that are practical, fair, and rooted in TrackStreet’s culture — while also leveraging modern HR technology, automation, and AI to continuously improve how we work.
Key Responsibilities
HR Business Partnership & Employee Relations
- Serve as a trusted People & Culture resource for all TrackStreet team members.
- Partner with Department Heads to understand goals and operating rhythms, translating business strategy into effective people practices across teams.
- Coach managers and team leads on talent development, performance management, feedback, and employee relations.
- Proactively assess team and individual development needs, recommend improvements, and support implementation.
- Lead employee relations matters, advising managers on compliant approaches for each situation.
- Maintain strict confidentiality and sound judgment in all sensitive matters.
Recruiting, Onboarding & Workforce Enablement
- Lead full-cycle recruiting and onboarding execution across TrackStreet’s departments, partnering with hiring managers and external recruiters as needed.
- Align hiring priorities with Department Heads and Leadership, ensuring recruiting efforts reflect business needs.
- Partner with IT to continuously improve onboarding and offboarding workflows, including access provisioning, automation, and documentation.
- Play a key role in the development and support of people programs such as onboarding, performance development, engagement initiatives, and compensation planning.
- Develop and maintain custom training and enablement programs using Articulate or similar authoring tools.
People Programs, Culture & Engagement
- Act as a visible, approachable People & Culture leader for all team members, reinforcing trust, connection, and belonging.
- Drive TrackStreet’s employee engagement strategy across departments and geographies.
- Serve as an ambassador of TrackStreet’s culture, partnering with Leadership and the Culture Committee to plan and implement culture, engagement, and recognition initiatives.
- Identify engagement drivers and work with Department Heads to align people practices, tools, and workflows to improve satisfaction and retention.
- Develop and execute an integrated employee experience strategy spanning recruiting, onboarding, learning, engagement, and retention.
- Deliver high-quality HR solutions to address organizational needs and development gaps across all levels.
Systems Thinking, AI & HR Technology
- Apply a systems-thinking approach to all people initiatives, recognizing the interconnectedness of departments, tools, and processes.
- Partner with IT and Leadership on AI-driven automation and HR technology improvements that increase efficiency and improve the employee experience.
- Maintain HR systems, workflows, reporting, and documentation standards.
Compliance, Governance & Organizational Support
- Ensure adherence to HR policies, procedures, and employment laws across U.S. and international teams, promoting a strong culture of compliance.
- Support organizational change, partnering with Leadership and Department Heads to ensure smooth transitions and clear communication.
- Drive consistency in administering HR policies and procedures to ensure fair and equitable treatment of all team members.
- Handle administrative HR responsibilities including HRIS accuracy, reporting, documentation standards, and audit readiness.
Qualifications
- 7+ years of progressive HR experience in a remote, multi-state or international environment.
- Demonstrated experience leading recruiting, onboarding, performance management, and employee relations.
- Experience partnering with IT on HR systems, onboarding/offboarding workflows, automation, or AI initiatives.
- Experience developing training using Articulate or similar authoring tools preferred.
- SHRM-CP/SCP or PHR/SPHR preferred.
Who We Are
At TrackStreet, we believe that when brands are represented the right way — by the right partners, at the right price — everyone wins. TrackStreet is a leading SaaS technology company that empowers brands to protect and grow their value in today’s dynamic eCommerce landscape. Our platform delivers advanced brand protection, market intelligence, and channel optimization solutions, giving businesses deep visibility across online retailers and marketplaces, enforcing pricing and reseller policies, and turning complex data into actionable insights that drive performance and profitability.
About Us
TrackStreet was built on a simple belief: when brands are represented the right way — by the right partners, at the right price — everyone wins. Our mission, vision, and purpose guide how we make that happen.
Mission: To inspire the world to eCommerce better by turning complexity into opportunity.
Vision: To protect and accelerate brand growth through optimized eCommerce channels.
Purpose: To solve the most impactful challenges in eCommerce while empowering our people and partners to unlock their full potential and positively impact their communities.
We help brands win by delivering clarity across every channel where their products are sold, giving them a complete view of how they show up in the market. Through data-backed transparency, we enable stronger alignment with partners while maintaining price and policy control to protect brand value and eliminate marketplace noise. Our platform accelerates action from detection to resolution, allowing teams to close the loop quickly and focus on what matters most—driving sustainable revenue growth across pricing, partners, and channels.
At TrackStreet, how we work matters as much as what we build. We’re a remote-first team connected by shared purpose and guided by values that keep us grounded, collaborative, and human. These values define how we show up for each other — and for the brands we serve.
Our Values
People Over Titles: Treat each other with respect, valuing relationships over hierarchy. Lead with humility and openness. Every voice matters.
Growth with Heart: Cultivate an environment where personal and professional development go hand in hand. Feedback fuels improvement, vulnerability fosters connection, and accountability drives success.
Empathy Drives Action: Act with compassion and kindness, consistently showing up for one another in times of need, whether it's through support, flexibility, or selfless acts of care.
Crawl, Walk, and Run Together to Succeed: Move forward as a team, blending diverse talents and perspectives to tackle challenges and achieve shared goals. Collaboration is our foundation for success.
Champion a Culture of Celebration and Respect: Embrace and uplift each other’s achievements while recognizing every contribution. By fostering trust, humor, and mutual respect, create a workplace where people genuinely love working together.
TrackStreet is powered by people who believe in doing things the right way — for brands, partners, and each other. Every one of us shares a single focus: turning complexity into opportunity. That’s how we protect and accelerate brand growth, and how we inspire the world to eCommerce better. If this resonates with you, join us!